Your privacy matters to pjwin. This Policy explains what personal data we collect, why we collect it, how it is protected, and your rights as a player under applicable Philippine data protection principles.
These principles guide every data decision pjwin makes. The detailed legal text below expands on each of these commitments.
pjwin collects only the personal data that is strictly necessary for account operation, identity verification, regulatory compliance, and service delivery. We do not collect data for its own sake or share it without a lawful basis.
All personal data held by pjwin is protected using industry-standard encryption, access controls, and security monitoring. Your identity documents and financial data are stored with the same care we apply to protecting your winnings.
pjwin does not sell your personal data to third parties. Data is shared only with service providers bound by strict confidentiality obligations, or with authorities where legally required — never to unrelated commercial parties.
You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements. pjwin provides clear processes for exercising each of these rights, outlined in Section 9 of this Policy.
This Policy is written in plain language so that every Filipino player — whether in Manila, Cebu, or Davao — can understand exactly what data pjwin holds and why. No hidden practices, no vague catch-all clauses.
pjwin does not retain personal data indefinitely. Retention periods are defined by purpose and legal obligation, and data that is no longer needed is securely deleted or anonymized in accordance with this Policy.
pjwin ("we," "us," "our," "the Platform") operates the online casino and sports betting service accessible at pjwin.vip. In the course of providing this service to players across the Philippines — from Metro Manila and Quezon City to Cebu, Davao, Iloilo, and beyond — pjwin collects and processes certain personal data about its players and website visitors.
This Privacy Policy ("Policy") sets out, in plain and transparent terms, what personal data pjwin collects, the purposes for which it is collected and processed, the lawful bases on which processing rests, how long data is retained, who data may be shared with, and the rights available to individuals whose data we hold. This Policy applies to all personal data processed by pjwin in connection with the pjwin.vip platform and all related services.
This Policy is to be read alongside the pjwin Terms and Conditions (available at pjwin.vip/terms-conditions), which together constitute the full agreement governing your use of the platform. Terms not defined in this Policy have the meanings given to them in the Terms and Conditions.
For the purposes of applicable data protection legislation, pjwin is the data controller in respect of personal data collected through the pjwin.vip platform. As data controller, pjwin determines the purposes and means by which personal data is processed and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
For any queries regarding this Privacy Policy, the exercise of your data rights, or pjwin's data practices generally, you may contact our Data Privacy team at: [email protected] (please include "Privacy Query" in the subject line of your message).
When you register for a pjwin account, we collect the following information:
For the purposes of Know Your Customer (KYC) compliance, prior to processing any withdrawal, we collect:
The majority of personal data held by pjwin is provided directly by you during the registration process, KYC verification, cashier interactions, and customer support communications. This includes all information submitted via account forms, chat interfaces, and document upload facilities on the platform.
When you access pjwin.vip, certain technical data is collected automatically through server logs, cookies, and similar technologies. This includes your IP address, device information, browser type, and session data. This collection occurs each time you visit or interact with the platform, whether or not you are logged into an account.
Where you use third-party payment services (such as GCash or Maya) to transact with pjwin, those services may share transaction confirmation data with pjwin for reconciliation and fraud prevention purposes. pjwin does not receive your full GCash or Maya account credentials — only the information necessary to verify and record the transaction.
pjwin processes personal data for the following defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, contact information |
| Age and identity verification (KYC) | Registration data, KYC documents, selfie |
| Processing deposits and withdrawals | Financial data, KYC data |
| Delivery of gaming services | Account data, wagering history, technical data |
| Fraud prevention and AML compliance | All categories as required |
| Responsible gaming management | Account data, wagering history, support records |
| Customer support | Communications data, account data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Platform security and maintenance | Technical data, usage data |
| Regulatory reporting obligations | All categories as legally required |
pjwin may send promotional communications (including details of bonuses, new games, and special offers) to players who have opted in to receive such communications. You may withdraw consent for marketing communications at any time by contacting support at [email protected] or by following the unsubscribe instructions included in any marketing message. Withdrawal of marketing consent does not affect your ability to use the platform or receive transactional communications relating to your account.
pjwin processes personal data on the following legal bases:
pjwin engages third-party service providers to support platform operations, including payment processors (GCash, Maya, BPI, BDO, Metrobank), game content providers, identity verification services, cloud infrastructure providers, and customer support tooling. These service providers are granted access to personal data only to the extent necessary to perform their contracted services and are bound by data processing agreements requiring them to maintain the confidentiality and security of all data entrusted to them. Service providers are prohibited from using your data for their own independent commercial purposes.
pjwin may disclose personal data to relevant regulatory bodies, law enforcement agencies, or government authorities where required or permitted to do so by law — for example, in connection with anti-money laundering investigations, court orders, or lawful regulatory inquiries. Such disclosures are made only to the extent required by applicable legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or part of pjwin's business, personal data held by pjwin may form part of the assets transferred to the acquiring entity. In such circumstances, affected players will be notified prior to their data being transferred and subjected to a materially different privacy policy.
pjwin retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as required by applicable legal and regulatory obligations. The following retention guidelines apply:
At the end of the applicable retention period, personal data is securely deleted, destroyed, or anonymized in a manner that ensures it can no longer be associated with an identifiable individual.
As an individual whose personal data is processed by pjwin, you have the following rights, exercisable by contacting us at [email protected]:
pjwin implements technical security measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These measures include: TLS/SSL encryption for all data in transit between your device and pjwin's servers; AES-256 encryption for data at rest on pjwin's infrastructure; role-based access controls limiting employee access to personal data on a need-to-know basis; and regular penetration testing and security audits conducted by qualified security professionals.
Beyond technical controls, pjwin maintains organizational security measures including employee data protection training, internal data handling policies and procedures, vendor due diligence for all third-party service providers with access to personal data, and an incident response plan for managing potential data breaches.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, pjwin will notify affected players and, where legally required, the relevant supervisory authority within the timeframes prescribed by applicable law. Notifications will include the nature of the breach, the categories and approximate number of individuals and records affected, and the measures taken or proposed to address the breach and mitigate its potential adverse effects.
While pjwin maintains robust security measures, you are also responsible for the security of your account. You should use a strong, unique password for your pjwin account, enable two-factor authentication (2FA), avoid accessing your account over unsecured public Wi-Fi networks, and notify pjwin immediately if you suspect unauthorized access to your account.
Cookies are small text files stored on your device by your web browser when you visit a website. pjwin uses cookies and similar technologies (including local storage and session tokens) on the pjwin.vip platform for the purposes described below.
You can control cookie settings through your browser's privacy or settings menu. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from accessing pjwin's authenticated services. pjwin's cookie consent interface allows granular control over non-essential cookie categories.
pjwin's platform is strictly intended for individuals who are 21 years of age or older. pjwin does not knowingly collect or process personal data from individuals under the age of 21. If pjwin becomes aware that personal data has been collected from an individual under 21, that data will be deleted as quickly as practicable, and the associated account will be permanently closed.
If you are a parent or guardian and believe that a minor in your care has submitted personal data to pjwin or accessed the platform without authorization, please contact pjwin immediately at [email protected] so that we may take prompt action. We take underage access very seriously and will investigate all reports of this nature.
pjwin's operations serve Filipino players from its platform, and data is primarily processed in data centers serving the Philippine market. Where pjwin engages service providers — such as game content providers or cloud infrastructure providers — whose operations are located in other countries, personal data may be transferred internationally.
When personal data is transferred outside the Philippines, pjwin ensures that appropriate safeguards are in place to protect the data, including contractual clauses in service provider agreements that require the receiving party to protect personal data to a standard consistent with the principles set out in this Policy. pjwin will not transfer personal data to jurisdictions where adequate data protection standards cannot be assured.
pjwin reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this Policy, pjwin will notify registered players via the contact information on file (registered mobile number or account notification) and will publish the updated Policy on pjwin.vip/privacy-policy with a revised effective date.
Your continued use of the pjwin platform following the effective date of any revision constitutes your acknowledgment of the changes and your agreement to be bound by the updated Policy. If you do not agree with any revision, you must cease using the platform and contact support to request account closure.
We encourage you to review this Policy periodically. The current version is always accessible at pjwin.vip/privacy-policy. The date at the top of this document identifies the current revision.
For any queries, concerns, or requests relating to this Privacy Policy or pjwin's data practices, please contact our Data Privacy team through the following channels:
Email: [email protected] — please include "Privacy Query" in the subject line
Live Chat: Available 24/7 via the pjwin.vip platform after logging into your account
Response Time: pjwin aims to respond to all privacy-related queries within 30 calendar days of receipt
Your personal data is handled with care at pjwin. Explore the full casino lobby, claim your welcome bonus, and enjoy GCash withdrawals — knowing your privacy is protected. All players must be 21 years or older.
◆ 21+ only. Please gamble responsibly. pjwin is for entertainment purposes only.